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Who are we?

We are a small team of brazenly good looking individuals with our head office based out of Melbourne. That’s right, our founder Stef and the rest of the guys and girls are real people, and that’s what you can expect when you contact us. Like most Aussies, we love our sport, our mates and a fair go. We’re proud to be Australian Made.

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Terms and Warranty

Terms and Warranty

 

Privacy Policy
Thank you for accessing the ozmattress.com.au Website ("Site") operated by ozmattress.com.au Pty Ltd,. We respect your privacy and want to protect your personal information. To learn more, please read this Privacy Policy. This Privacy Policy explains how we collect, use and (under certain conditions) disclose your personal information. This Privacy Policy also explains the steps we have taken to secure your personal information. Finally, this Privacy Policy explains your options regarding the collection, use and disclosure of your personal information. By visiting the Site directly or through another site, you accept the practices described in this Policy. This privacy policy applies to the Site. This privacy policy does not necessarily apply to any offline collection of your personal information. Please see below for details. We are not responsible for the content or privacy practices on any web site not operated by Ozmattress.com.au Inc. to which the Site links or that links to the Site.
PRIVACY POLICY
Your privacy is very important to us. Accordingly, we have developed this Policy in order for you to understand how we collect, use, communicate and disclose and make use of personal information. The following outlines our privacy policy. Before or at the time of collecting personal information, we will identify the purposes for which information is being collected. We will collect and use of personal information solely with the objective of fulfilling those purposes specified by us and for other compatible purposes, unless we obtain the consent of the individual concerned or as required by law. We will only retain personal information as long as necessary for the fulfillment of those purposes. We will collect personal information by lawful and fair means and, where appropriate, with the knowledge or consent of the individual concerned. Personal data should be relevant to the purposes for which it is to be used, and, to the extent necessary for those purposes, should be accurate, complete, and up-to-date. We will protect personal information by reasonable security safeguards against loss or theft, as well as unauthorized access, disclosure, copying, use or modification. We will make readily available to customers information about our policies and practices relating to the management of personal information. We are committed to conducting our business in accordance with these principles in order to ensure that the confidentiality of personal information is protected and maintained.
Data Security
The Site incorporates physical, electronic, and administrative procedures to safeguard the confidentiality of your personal information, including Secure Sockets Layer ("SSL") for all financial transactions through the Site. We use SSL encryption to protect your personal information online, and we also take several steps to protect your personal information in our facilities. Access to your personal information is restricted. Only employees who need access to your personal information to perform a specific job are granted access to your personal information. Finally, we rely on third-party service providers for the physical security of some of our computer hardware. We believe that their security procedures are adequate. While we use industry-standard precautions to safeguard your personal information, we cannot guarantee complete security. 100% complete security does not presently exist anywhere online or offline.
UPDATES TO THIS POLICY
If we change or update this Privacy Policy, we will post changes and updates on the Site so that you will always be aware of what information we collect, use and disclose. We encourage you to review this Privacy Policy from time to time so you will know if the Privacy Policy has been changed or updated. If you have any questions about the Privacy Policy, please contact us at 1800 176 876 or support@ozmattress.com.au.
Our 10 Year Warranty
Ozmattress.com.au offer a 10 Year Warranty on all its mattresses. Within the 10 Year period if the mattress is found to be defective the cost of the repair will be covered by the manufacturer. If a defect occurs within the first 12 months of purchase the transport will also be covered by the manufacturer. After the first 12 months has lapsed, the onus is on the purchaser to cover the transport costs.
The Settling Process
The mattress will go through a 'settling process' whereby the mattress upholstery layers will adjust and conform to the body. Most of this process will occur within the first 12 months. This is not deemed to be a manufacturing fault and is not a defect under warranty. Settling can occur up to 30mm, this is considered normal. Rotation every 4-8 weeks of the mattress will provide even settling over the whole sleeping surface. Irregular issues are covered under the terms.
The Warranty Does not Cover
Mattress which is soiled, stained or burnt Accepted level of mattress settling (see settling process) Torn or damaged handles. Don't use the handles to carry the mattress, they are only designed to position the mattress once it is on its foundation. Border wires which run along the perimeter of the mattress, bent due to moving or bending the mattress Inappropriate base foundation. If the mattress is used on a Slat Bed style foundation whereby the slats are more the 15cm apart and do not have a centre support rail When product failure is due to causes other than defective workmanship or materials. Bent or broken base legs, loose t-nuts inside the base, caused by base legs not being kept sufficiently tight. Comfort Preference. Odor (Some raw materials in the mattress have a natural odor) Sheet fit and mattress height. Mattress or foundation damage due to abuse.
Care and Maintenance
Don't place this product near open flames or expose it to fire. Don't Smoke in Bed.
Ongoing Care
The Do's Do check your base legs and tighten in necessary. Do rotate you mattress from top to bottom monthly. This will provide even wear over the sleeping surface. The Don'ts Don't flip your mattress. All ozmattress.com.au mattresses are single sided. Don't use dry cleaning fluid or any other chemicals to clean your mattress. These chemicals can damage the construction of the mattress. Don't let anyone stand or jump on the mattress. Don't let anyone stand or jump on the mattress. Don't use the edges of the mattress as a seat. Don't attempt to turn the mattress by yourself. It is a two person job. Don't use the handles to rotate the mattress. There are only to be used to position the mattress.
AVAILABILITY OF IDENTICAL MATERIALS
If identical materials are not available at the time of repair, the manufacturer reserves the right to substitute materials with those of equal available quality.
MAKING A WARRANTY CLAIM
If you believe you have a defective product and you are within the nominated Warranty period please contact ozmattress.com.au.
Terms & Conditions
1. TERMS By accessing this web site, you are agreeing to be bound by these web site Terms and Conditions of Use, all applicable laws and regulations, and agree that you are responsible for compliance with any applicable local laws. If you do not agree with any of these terms, you are prohibited from using or accessing this site. The materials contained in this web site are protected by applicable copyright and trade mark law. 2. USE LICENCE a.Permission is granted to temporarily download one copy of the materials (information or software) on ozmattress.com.au Pty Ltd's web site for personal, non-commercial transitory viewing only. This is the grant of a license, not a transfer of title, and under this license you may not: modify or copy the materials; use the materials for any commercial purpose, or for any public display (commercial or non-commercial); attempt to decompile or reverse engineer any software contained on ozmattress.com.au Pty Ltd's web site; remove any copyright or other proprietary notations from the materials; or transfer the materials to another person or "mirror" the materials on any other server. b. This license shall automatically terminate if you violate any of these restrictions and may be terminated by ozmattress.com.au Pty Ltd at any time. Upon terminating your viewing of these materials or upon the termination of this license, you must destroy any downloaded materials in your possession whether in electronic or printed format. 3. DISCLAIMER The materials on ozmattress.com.au Pty Ltd's web site are provided "as is". ozmattress.com.au Pty Ltd makes no warranties, expressed or implied, and hereby disclaims and negates all other warranties, including without limitation, implied warranties or conditions of merchantability, fitness for a particular purpose, or non-infringement of intellectual property or other violation of rights. Further, ozmattress.com.au Pty Ltd does not warrant or make any representations concerning the accuracy, likely results, or reliability of the use of the materials on its Internet web site or otherwise relating to such materials or on any sites linked to this site. 4. LIMITATIONS In no event shall ozmattress.com.au Pty Ltd or its suppliers be liable for any damages (including, without limitation, damages for loss of data or profit, or due to business interruption,) arising out of the use or inability to use the materials on ozmattress.com.au Pty Ltd's Internet site, even if ozmattress.com.au Pty Ltd or a ozmattress.com.au Pty Ltd authorized representative has been notified orally or in writing of the possibility of such damage. Because some jurisdictions do not allow limitations on implied warranties, or limitations of liability for consequential or incidental damages, these limitations may not apply to you. 5. REVISIONS AND ERRATA The materials appearing on ozmattress.com.au Pty Ltd's web site could include technical, typographical, or photographic errors. ozmattress.com.au Pty Ltd does not warrant that any of the materials on its web site are accurate, complete, or current. ozmattress.com.au Pty Ltd may make changes to the materials contained on its web site at any time without notice. ozmattress.com.au Pty Ltd does not, however, make any commitment to update the materials. 6. LINKS ozmattress.com.au Pty Ltd has not reviewed all of the sites linked to its Internet web site and is not responsible for the contents of any such linked site. The inclusion of any link does not imply endorsement by ozmattress.com.au Pty Ltd of the site. Use of any such linked web site is at the user's own risk. 7. SITE TERMS OF USE MODIFICATIONS ozmattress.com.au Pty Ltd may revise these terms of use for its web site at any time without notice. By using this web site you are agreeing to be bound by the then current version of these Terms and Conditions of Use. 8. GOVERNING LAW Any claim relating to ozmattress.com.au Pty Ltd's web site shall be governed by the laws of the State of Victoria without regard to its conflict of law provisions. General Terms and Conditions applicable to Use of a Web Site.

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