What is your mattress comfort Guarantee?
Its peace of mind for you and we stand by our product. You have 100 nights to try your mattress and if you are not satisfied we'll swap it. It's honest, easy and true. Scouts honour!
Will your mattress work on slats?
No sweat! In fact, we recommend them as our own bases are slatted. Just ensure the chosen base is in good condition, has equally enough support in the centre as it does the edges and that the slats are no farther apart than 15cm. If you're not quite sure if you base is up to scratch. Just give us a call or email us. We'd be delighted to help!
What sizes do you carry?
We currently have stock in our warehouses of Double, Queen and King. If you require a size that is not available on the site, just drop us a line and we may just be able to order a special one, just for you!
Are there any discounts available?
We're always on SALE. Transparent pricing all year round. If you're after more then one, we can offer bulk discounts.
What happens to a mattress after it is returned?
One of two things, it is sent away for recycling or donated to charity. In both instances they are treated, recycled or refinished in plain white for donation.
Are your mattresses vacuumed sealed, boxed or folded?
Ok we admit it, this is not a Frequently Asked Question, but we think it should be, our mattresses are the real deal and require two man teams to transport and move, they weigh in over 40kg each! You can't just add water an hey presto, so don't be fooled by misleading photos, cheap imports and nasty retailers that knowingly sell compromised products. Remember, you'll be sleeping on it for 10 full days per month, for many many years to come.
Can I purchase just the mattress?
Absolutely. Our mattresses are sold in-dependant from our bases. They are standard industry dimensions and would suit equivalent sized bases and beds.
Is latex different from memory foam?
Latex and memory foam are completely different and offer their own set of benefits.
Latex is a natural rubber, it is high in resiliency, and will follow the contour of your body whilst offering great support due to elasticity and dense nature. Like the name suggest, memory foam, is low resilient. It has the ability to mould and conform to your body and maintain that shape. It's primary purpose to to alleviate pressure points in the body.
What is your cancellation policy?
Let us know as soon as humanly possible, preferably prior to delivery. We will manage and arrange all the refunds and returns at no charge to you.